Terms of service
Terms of Service（利用規約）
Last updated: 28 September 2025
Welcome to Momomelo! By accessing and using this website, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.
1. General
By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms and policies referenced herein. If you do not agree to all the terms, you may not access the website or use any services.
2. Products & Services
All products are made-to-order and produced individually for you. Due to the handmade nature of our items, slight variations in color, placement, or appearance may occur. Product images are for illustrative purposes only and may differ from the final product.
3. Orders & Payments
All orders must be paid in full at the time of checkout. Prices are listed in [currency] and may be subject to taxes or import duties, depending on your location. We reserve the right to refuse any order for any reason, including suspected fraud or misuse.
4. Shipping & Delivery
Orders are shipped according to our [Shipping Policy]. Estimated delivery times are provided for convenience and are not guaranteed. Once your order has been handed over to the shipping carrier, the risk of loss and title passes to you. We currently ship to Japan, the United States, Canada, Australia, and New Zealand only. Orders from other countries or regions will not be accepted.
5. Returns & Refunds
All sales are final. Due to the made-to-order nature of our products, we do not accept returns or offer refunds except in cases of manufacturing defects or incorrect items. For more details, please refer to our [Refund Policy].
6. Intellectual Property
All designs, characters, images, and branding elements on this website are the exclusive property of Momomelo and may not be reproduced, distributed, or used without prior written consent.
7. Limitation of Liability
Momomelo shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law principles.